Warranty Policy

LIMITED WARRANTY INFORMATION

Thank you for choosing BurTrickle! We are committed to providing products with stylish appearance and excellent quality. All of our products are constructed from the highest quality materials. In the event that we have hot achieved our usual standard of excellence, we will repair or replace, at our discretion, within the warranty period. A valid proof of purchase, with the purchase date clearly indicated, must be provided. Photos of defective merchandise will also be required to help distinguish the actual cause of the defect. Please read below for a detailed description of warranty coverage.

- Water Damage

BurTrickle products are not manufactured to withstand extreme temperatures. Improper storage that allows water to freeze within a product may cause damage, that will not be covered under this warranty. The use of "hard water," and/or caustic cleaners, can affect will affect the finish and the proper functioning of the water pump. Failure to keep the unit clean, and use of such additives/cleaners, will also void the warranty. Please note: for fountains, although we design with minimal splashing in mind, it is normal for some splashing to occur and protecting the immediate surfaces is not the responsibility of BurTrickle.

- Color Retention or Loss

The use of water will cause natural erosion to the color. As with any product, all finishes with time will gradually fade and discolor. The warranty will only cover against severe or complete fading, within the first year from date of purchase, with the above exclusion.

 

PROCEDURE

Should a warranty/claim be needed, please contact us by email: support@burtrickle.com.

When contacting BurTrickle, you must be prepared to show proof of purchase, provide photographs and any other information needed to validate your claim. This may be necessary to distinguish between a partial or complete replacement of a defective product.  The warranty does not cover any items with multiple parts; the warranty will ONLY cover the individual component of the unit/item that may be defective.

Item is covered under one-year limited warranty from the date of purchase.

When requesting replacement parts due to a warranty claim after 30 days of purchase, credit card information will be requested for shipping charges.

 

This warranty is void if the product has been damaged by accident, misuse, negligence, improper installation and/or modifications have occurred. This includes any and/or all defects arising out of freezing water damage, hard water damage, failure to keep the unit clean and free of harmful additives such as bleach, chlorine, etc.